Toronto Metropolitan University (TMU) faced challenges when its eCommerce platform was discontinued, disrupting event registration and payment processes. By adopting PayMyTuition’s Marketplace solution, TMU streamlined event management with customizable payment forms, multi-storefront support, and enhanced financial reporting. The solution reduced manual tasks, improved the user experience, and allowed staff to focus on strategic initiatives, positioning the university for future growth.
NorQuest College faced significant challenges with outdated payment and refund processes, resulting in inefficiencies and limited options for its diverse student body. Recognizing the need for a modern solution, the college sought to automate and streamline its financial operations. By implementing a Canadian payment gateway, NorQuest aimed to enhance the payment experience for students while improving operational efficiency, ultimately creating a more effective and user-friendly financial process.
When it comes to providing a refund to an international student, the process is complex, costly and time intensive. The College of New Caledonia (CNC) had found it extremely difficult and time consuming to issue refunds to its international students, which represent 20 percent of its annual enrollment. CNC required an innovative and cost-effective alternative.
As Colleges and Universities look for new ideas and innovative solutions that will provide higher efficiencies and lower costs in the wake of the COVID-19 pandemic, Auburn University sought to diversify its payment options to grow its international student population by offering alternative payment choices that were innovative and cost effective to its students.
Managing foreign payments from numerous sources and currencies has been a difficult process to administer. With the growth of the international student population at many institutions, finding a solution to manage the different financial, cultural, and institutional challenges to create a seamless process for students and institutional staff, is becoming a necessity.
COVID-19 exposed a gap for institutions across Canada. Lethbridge College needed to find a solution to solve for the demand of contactless, safe, and secure payments while providing efficiencies in their student payment and refund process. With rising concerns about maintaining student enrollments and preserving tuition revenue streams, the College decided to expedite its efforts to find an innovative partner to implement an all-in-one solution for education payments.
The challenge of international wire transfers is the time frame from when the wire is initiated to when it is deposited and applied to student accounts. Payments with missing data, termed “mystery payments”, costing staff weeks of manual data matching. The school desired to gain efficiencies and student service enhancements to solve these challenges.
Eliminating the time-consuming manual and tedious process of international students’ payments, while reducing potential delays and reconciliation issues, led Auburn University to look for an innovative payment alternative that could be compatible with its student information system, Ellucian Banner, and other vendor solutions, to simplify and streamline this taxing business process.